Privacy policy
This English translation is provided for information only. In the event of any discrepancy, the French version prevails.
This policy explains what personal data we collect on nivomatic.fr, why, how long we keep it and what your rights are. For any question: support@nivomatic.fr.
1. Data controller
Thierry DUC – NivOmatic, 75 route de Raunel, 24170 MONPLAISANT, France – RCS Bergerac 400 847 760 – support@nivomatic.fr. We have not appointed a data protection officer; this address is your point of contact.
2. Data collected
- Data you provide to us: surname, first name, postal address, email address, telephone number, company and VAT number where applicable, content of your orders and messages (contact form, emails).
- Payment data: entered directly with PayPal; we neither see nor store your card number.
- Browsing data: IP address, pages viewed, technical browser data, collected by cookies (see section 8).
We do not collect so-called sensitive data and our services are not intended for children.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Processing and delivering your orders, invoicing, managing after-sales service, warranties and returns | Performance of the contract |
| Answering your requests (contact form, email) | Pre-contractual measures or legitimate interest |
| Keeping the accounts and retaining invoices | Legal obligation |
| Informing you by email about products similar to those purchased (membrane replacement reminder, spare parts, new products) | Legitimate interest; you may object at any time, free of charge, via the unsubscribe link |
| Measuring site traffic and the performance of our advertisements | Consent (cookies) |
| Protecting the site against spam and fraud | Legitimate interest |
4. Recipients
Your data is never sold. It is accessible to Thierry DUC and passed on, to the extent relevant to them, to the following service providers:
| Provider | Role | Location |
|---|---|---|
| Hostinger | Website hosting | European Union |
| PayPal (Europe) | Payment (PayPal, card, Apple Pay, Google Pay) | European Union (Luxembourg) |
| La Poste – Colissimo, Mondial Relay, Packlink | Shipping and parcel tracking | European Union |
| Brevo | Sending information emails | European Union (France) |
| Google (Analytics, Tag Manager, Ads) | Audience measurement and advertising | European Union and United States |
| Automattic – Akismet | Spam filtering | United States |
We only pass your data to public authorities when required by law.
5. Transfers outside the European Union
Some providers (Google, Automattic) may process data in the United States. These transfers are governed by the European Commission’s adequacy decision (EU-U.S. Data Privacy Framework) or by the European Commission’s standard contractual clauses.
6. Retention periods
| Data | Period |
|---|---|
| Customer data (identity, contact details, purchase history) | 10 years after the last purchase, for product follow-up and the membrane replacement reminder (a wearing part to be changed every 3 to 5 years) |
| Invoices and accounting records | 10 years (accounting obligation) |
| Messages received via the contact form (non-customers) | 3 years after the last contact |
| Audience measurement cookies | 13 months maximum; associated data 25 months maximum |
If you object to information emails, your address is removed from the mailing list without delay.
7. Your rights
You have the right of access, rectification, erasure, restriction, objection and portability of your data, as well as the right to withdraw your consent at any time (without affecting processing already carried out) and to set instructions regarding the fate of your data after your death. To exercise them: support@nivomatic.fr or by post to the address above. We reply within one month.
If you consider that your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – www.cnil.fr).
Providing your contact details is necessary to process an order: without them, we cannot deliver to you. We do not take any fully automated decisions concerning you.
8. Cookies
The site uses cookies necessary for its operation (basket, checkout, customer account), which do not require consent, and audience measurement and advertising cookies (Google Analytics, Google Ads), which are only set with your consent. You may withdraw your consent at any time and set your browser to refuse cookies. Find out more: allaboutcookies.org; Google Analytics opt-out add-on: tools.google.com/dlpage/gaoptout.
9. Security
The site is served over HTTPS; our systems and plugins are updated regularly and access to the administration area is restricted. In the event of a data breach presenting a risk to you, we inform the CNIL and, where necessary, the persons concerned. If you have a customer account, keep your password confidential.
10. Changes
We may amend this policy; the date of the latest update is shown below. Last updated: 02/11/2026.