Shipping

Dear customers, our shipping policy favours dispatch by Colissimo (or tracked letter for elbow fittings and membranes), which in our experience is more reliable.

For now, we still offer free delivery to a Mondial Relay pick-up point in mainland France — we hope to be able to keep it that way…

Orders for the French overseas departments and territories are sent by Colissimo Outre-mer. Orders for other countries are also usually sent by post, but sometimes, for remote locations, to a pick-up point: in Italy, Spain or Portugal, for example, many parcels have been returned to us because the delivery services do not go to customers’ homes. Failed delivery, long delays, and an unhappy customer even though we did everything right: in the end, delivery to a pick-up point is more effective.

Our policy is to make no profit on shipping, which is charged to you at our cost. Our products are in stock and leave our premises within 48 hours at the latest after your order is completed, usually within 24 hours.

Despite all our efforts, please remember that once the parcel has left our warehouse, there is little we can control! Do contact us if there is any problem, however: we will do everything we can to track your order with you. Our shipping service is there to keep you satisfied.

Where do we deliver?

We currently deliver to mainland France (including Monaco and Andorra), the French overseas departments and territories, and to Belgium, Germany, Italy, the Netherlands, Portugal and Spain. Delivery is free to a Mondial Relay pick-up point in mainland France for orders from €129. For all other destinations, shipping costs are calculated and shown at checkout, before you pay.

Any questions? Write to us in English: support@nivomatic.fr