Tariff and conditions of carriage

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Dear clients,

following the DOUBLING of the transport tariff by UPS (March 2022), our transport offer favors shipments by Colissimo (or Letter followed for elbow fittings and membranes). We maintain – for the moment – a free offer in Mondial Relay delivery point for metropolitan France, hope that we can persist in this direction…

Shipments to overseas departments and territories are made by Colissimo Dom Tom.

Shipments abroad are again carried out by the postal services most often, but sometimes, for isolated places, at a relay point: in Greece, Italy, Spain or Portugal, for example, many shipments are returned because distribution services do not go to customers’ homes. Delivery not made, significant delays, customer dissatisfaction when we have done what is necessary: in the end, delivery to a Relay Point is more efficient.

Our policy is not to make a mark-up on transport , which is billed to you at our shipping costs. Our products are in stock, and leave our premises no later than 48 hours after the order is finalized, most often within 24 hours . If you need “express” delivery, do not hesitate to contact us, we will do our best to ship our products to you even faster (Chrono18 for example), for an additional charge that we will specify.

We use well-known transport providers throughout Europe… but we remind you that once the package has left our warehouses, we no longer have much control! Contact us in case of difficulty, we will do our best to follow up with you on your order.

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